Alec Baldwin's character in "Glengarry Glen Ross" was definitely a client controller with his "brass balls"
If you were to ask any successful entrepreneur on what sustains his/her business, most (not necessarily all) will tell you it is repeat business and referrals. Entrepreneurs are not just leaders, but they all have to be salesmen at heart. When you go out there to get business and promote yourself, you are a salesman for your own company.
There are two kinds of salesmen out there. The first type are called "client controllers" These salesmen are true hustlers. They will use pressure tactics, and every trick in the book to "beat you into submission" and get you to sign on the dotted line, regardless if the sale is even beneficial to you or not. To them, ABC (Always Be Closing) is a religion for them, and they are its fanatics. These salesmen are good at getting customers quickly, but rely on a steady stream of new business. Depending on what kind of person you are and what you sell, this is not necessarily sustainable nor recommended.
The other type are known as "relationship builders" These salesmen, although not necessarily as aggressive as "client controllers" are even more effective in the long run. These types of salesmen do not necessarily "sell" you, they get you to "want" or "need" something. They do what is best for the client, even if it means sacrificing a juicy payment or sometimes even an entire sale. These salesmen delay gratification to reap the long term benefits. To many people, salesmen that actually have their best interests at heart are rare. However, many customers appreciate honest salesmen. It is the old phrase, "If you do good by me, I'll do good by you."
As a relationship builder, you will find that your customers will be more loyal to you, and they will be more than happy to give you referrals. In business, referrals are your lifeblood. When you have a referral, it makes selling MUCH easier. Don't be afraid to take the high road, even if it costs you profit. I cover this in my previous post "Be selfishly honest"
So what are key things you should do to be a "relationship builder"? Here are some key ones:
There are two kinds of salesmen out there. The first type are called "client controllers" These salesmen are true hustlers. They will use pressure tactics, and every trick in the book to "beat you into submission" and get you to sign on the dotted line, regardless if the sale is even beneficial to you or not. To them, ABC (Always Be Closing) is a religion for them, and they are its fanatics. These salesmen are good at getting customers quickly, but rely on a steady stream of new business. Depending on what kind of person you are and what you sell, this is not necessarily sustainable nor recommended.
The other type are known as "relationship builders" These salesmen, although not necessarily as aggressive as "client controllers" are even more effective in the long run. These types of salesmen do not necessarily "sell" you, they get you to "want" or "need" something. They do what is best for the client, even if it means sacrificing a juicy payment or sometimes even an entire sale. These salesmen delay gratification to reap the long term benefits. To many people, salesmen that actually have their best interests at heart are rare. However, many customers appreciate honest salesmen. It is the old phrase, "If you do good by me, I'll do good by you."
As a relationship builder, you will find that your customers will be more loyal to you, and they will be more than happy to give you referrals. In business, referrals are your lifeblood. When you have a referral, it makes selling MUCH easier. Don't be afraid to take the high road, even if it costs you profit. I cover this in my previous post "Be selfishly honest"
So what are key things you should do to be a "relationship builder"? Here are some key ones:
- Develop a strong rapport with your customer through sharing things in common (i.e. both of you love baseball, etc.) and some humor
- Take the time to really understand what your customer needs and show the customer how you can address their need with your product/service. Fulfill their needs, not your paycheck.
- Always maintain regular contact with your customer. Send them a birthday card, or just check in on them to see how they're doing. This is a great opportunity to sell further to them, or just simply get more referrals.
- ALWAYS ask for referrals. Be sure you treat those referrals with the same professionalism and attentiveness as with your original customer. It'll make your customer look good in front of the people he/she knows.
No comments:
Post a Comment