Emotions...most illogical...
Ok, nerd hour has officially ended. By the way, Star Trek was an awesome movie.
Emotion is a double edged sword. Emotions can be a great source of strength when they are used positively. Note that I didn't say "positive" emotions...because whether an emotion is positive or negative depends on the context of the situation. For example, a "negative" emotion like Anger can actually be very helpful in certain situations, especially when that energy is channeled into a positive thing. On the other hand, emotions can be a fatal weakness as well.
In business, the only room for emotion is when it is used in positive ways. Unfortunately, they are often used in negative ways. A great example is with some of my friends who are small business owners. EVERY business will always have a few clients that are complete divas. Even when there is no problem with your operation, they will find something to complain about.
There is a great quote to remember: "Never argue with an idiot. They will drag you down to their level, and then beat you with experience."
In business, there's a concept called "Cost of retaining a customer." There have been many debates on whether or not you should keep a difficult customer. The answer is No. The reason being is that your time and energy can be used to get new, better customers or strengthen the relationship with your good & loyal customers. However, if it comes down to showing the customer the door, do it professionally, and don't get emotional. Remember, business is nothing personal.
A great entrepreneur once told me, "Listen, business is a mix of sport and war. You'll fight many battles, but ultimately, it's just a competition." I advise you to take this to heart. No one is out to destroy you or kill you. People who are serious in business want to cross the finish line. Some play dirty, but those people usually don't last long. When you start taking business personally, you only cripple yourself.
Oh, and an update on that story with the senior staff jumping ship from that company I spoke about in "No One Can Provide For You Except Yourself" (April). Unfortunately, their office is now closing down. However, as a testament to their strength, they aren't taking it personally. In fact, they're having a yard sale next week, which should be pretty fun ;) They'll get far because they know how to channel their energy in positive ways. We can all learn from their admirable example.
Live long and prosper! Till Saturday!
Emotion is a double edged sword. Emotions can be a great source of strength when they are used positively. Note that I didn't say "positive" emotions...because whether an emotion is positive or negative depends on the context of the situation. For example, a "negative" emotion like Anger can actually be very helpful in certain situations, especially when that energy is channeled into a positive thing. On the other hand, emotions can be a fatal weakness as well.
In business, the only room for emotion is when it is used in positive ways. Unfortunately, they are often used in negative ways. A great example is with some of my friends who are small business owners. EVERY business will always have a few clients that are complete divas. Even when there is no problem with your operation, they will find something to complain about.
There is a great quote to remember: "Never argue with an idiot. They will drag you down to their level, and then beat you with experience."
In business, there's a concept called "Cost of retaining a customer." There have been many debates on whether or not you should keep a difficult customer. The answer is No. The reason being is that your time and energy can be used to get new, better customers or strengthen the relationship with your good & loyal customers. However, if it comes down to showing the customer the door, do it professionally, and don't get emotional. Remember, business is nothing personal.
A great entrepreneur once told me, "Listen, business is a mix of sport and war. You'll fight many battles, but ultimately, it's just a competition." I advise you to take this to heart. No one is out to destroy you or kill you. People who are serious in business want to cross the finish line. Some play dirty, but those people usually don't last long. When you start taking business personally, you only cripple yourself.
Oh, and an update on that story with the senior staff jumping ship from that company I spoke about in "No One Can Provide For You Except Yourself" (April). Unfortunately, their office is now closing down. However, as a testament to their strength, they aren't taking it personally. In fact, they're having a yard sale next week, which should be pretty fun ;) They'll get far because they know how to channel their energy in positive ways. We can all learn from their admirable example.
Live long and prosper! Till Saturday!
